Forum Discussion
Strange issue with Lexmark Universal printers
MicrosoftKurtJc Sorry to hear that some of your users are having issues with Lexmark printers.
Since all you're seeing is generic error messages we'll need more information to help you diagnose your issue. If you have a Microsoft support plan, can you please reach out through the applicable portal?
If you don't have a support plan, please let us know.
In the meantime, since you mentioned changing drivers, have you seen this guidance? Please take a look at those instructions and ensure you're following them when you change the driver.
Yeah I restarted the service when changing driver. Even completely removed the printer on the server and in UP blade and recreated.
Concerning support, the link https://aka.ms/upsupport-azureportal just redirects to Azure Support for me, and there is no Universal Print in the list of services to choose from..
KR
KurtJc If you don't have an Azure subscription then the Universal Print option will not be shown. In that case open a Azure support case and in the description specify that your case needs to be routed to the Universal Print team. You can private message me your case number and I can find it that way as well.
Phil
