Forum Discussion
Slow printing
Hello We have recently started using Universal Print and we notice that printing is generally slow and very slow at times. If we are lucky, maybe a print job will come out in 1-2 minutes. Th...
Saurabh_Bansal
Microsoft
MicrosoftIanX, this is definitely unusual.
From the screenshot shared, it seems like both jobs were submitted at different times but then printer/connector picked it up at almost the same time. This tells me that the printer was backlogged. Can you check a few things:
- Are there any jobs before these two jobs on the same printer? If any job before these took long time, then these jobs would have had to wait for previous job to complete.
- What was the printer state at this time?
- Do you still see the same performance on this printer?
- How are other printers on this connector?
- At the time it took so long, have you check the corresponding printer queue on connector (under Print Management console).
- Have you checked the printer and job specific event logs on connector host? You can start by looking at connector service event logs and also check the spooler event logs.
Thanks
Saurabh
- Sorry for the late reply
1. There were no other jobs going to the printer at the time.
2. By state , do you mean if it was online and ready to print? if so, then yea
3. That's the thing. It seems to happen now and then.. No complaints since then.
4. Didn't receive complaints about other printers.
5. Not sure I did. If it happens again I will check.
6. Where can i find the connector logs? and spooler logs? You mean from the windows event viewer?
Thank you
