Forum Discussion

Antoine26's avatar
Antoine26
Copper Contributor
Nov 27, 2025

Slow Printing HP Futuresmart 5.9.0.2

Hello everyone, I am testing Universal Print with an HP MFP running Futuresmart 5.9.0.2, and overall I find it quite interesting 😀 However, it is extremely difficult to get support from printer man...
universal print
Antoine26's avatar
Antoine26
Copper Contributor
Dec 09, 2025

Hello Pedro,

I'm happy to read you :)

To answer to your questions :

  • E47528 & E87740dn
  • All devices
  • DOWNLOAD TIME : as describe by MS : time at which the printer finished downloading the print job
  • FINAL TIME : as describe by MS : time at which the printer finished printing
  • It's configure according to the : HP Technical white paper Microsoft Universal Print Support in HP FutureSmart 5.8.1.1
  • We don't use third connector or third software
  • In MUP case we use MS MUP Driver otherwise for local printing 9100 we use HP Color LaserJet MFP E47528 series PCL 6 V3/V4 Printer Driver (no installer)

Regards,

A

 

P3dr0HP's avatar
P3dr0HP
Copper Contributor
Dec 24, 2025

Hi Antoine,

Apologies for the delay in response.

You seem to be a few versions of firmware behind which would make it difficult to try replicate your issue, please could you upgrade your devices and retest?

E47528: https://ftp.hp.com/pub/softlib/software13/printers/E47528/E47528_fs5.9.0.2_fw_2509087_000116.zip

E877dn: https://ftp.hp.com/pub/softlib/software13/printers/E87740_50_60_70/E87740_50_60_70_fs5.9.0.2_fw_2509087_000114.zip

If possible, could you try using a non-confidential document to see if you get the same results? If so, would you mind sharing it with me (mup at hp dot com) so I can run some tests?

Regards

Pedro

  • Antoine26's avatar
    Antoine26
    Copper Contributor
    Dec 29, 2025

    Hello Pedro,

    Hope you're well ;)

    I confirmed i'm allready up to date : 

    • FutureSmart Bundle Version 5.9.0.2 - HP Color LaserJet Enterprise E47528 Printer FIRMWARE
    • 2509087_000116
    • 380.0 MB
    • 27 août 2025

    I've mentionned 5.8.1.1, because it was the HP Technical white paper Microsoft Universal Print Support in HP FutureSmart 5.8.1.1 that i use to configure printer, but printer is allready 5.9.0.2 firmware. All my tests are done with 5.9.0.2 firmware.

    Please look private msg to find three file example :)

    best regards,

    A

Resources