Slow Printing HP Futuresmart 5.9.0.2

Hi Antonie26,

Hopefully I can assist. My name is Pedro and I’m part of the HP Authentication Suite team. We enable card, Biometrics or phone release with MFA and native integration with Microsoft productivity services (Email, OneDrive, SharePoint, Teams and Universal Print (MUP)) directly on HP print devices, without the need for any third-party integrations.

Some of the delays we typically observe relate to network latency, but in your case the results you shared indicate that the slowdown is occurring after the files have been downloaded. To help us better understand your environment, could you provide a bit more detail about your testing?

• Which HP devices are you using for these tests?
• Are you seeing this behavior across all devices, or only specific models?
• What event are you using as the starting point for the “Download Time”?
• What event marks the end of the “Final Time”?
• How is the device configured to connect to MUP?
  • Are you using any third-party solutions or connectors?
    • If so, which ones?
    • Which local print drivers are you using?

If a connector is involved, it can introduce additional variables, such as:

• the stability and performance of the network path between the connector and the print device
• the available resources on the connector PC, which may affect how quickly jobs are processed and forwarded to the printer

A native MUP connection on the device generally provides the best performance, as the file flows directly from the MUP service into the printer for processing.

Feel free to reach out (mup [at] hp [dot] com) and we can try assist you.

Regards,
Pedro