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mrkitty's avatar
mrkitty
Copper Contributor
Oct 13, 2021

Slow print, many failed print jobs.

Hi So we have been using Universal Print for a few months with varied results. It sort of works, but to many times we see that printjobs can take several minutes, and often print jobs fails. Stran...
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Oct 30, 2021

Erik_Schuiling One of the factors that impact job latency is the time to upload and download documents from cloud. What is the payload size for your documents?

 

3 minutes is large if its happening on regular basis? How busy are your printers. Currently, for a single printer on Universal Print connector jobs are processed one after another. Sometimes this can cause delay if the previous job on same printer is delayed.

 

Last thing to check is printer status.

 

mrkitty are you still seeing latency issues? Can you reach out to Microsoft Support if you continue to see 503s?

 

Thanks

Saurabh

 

Erik_Schuiling's avatar
Erik_Schuiling
Copper Contributor
Nov 02, 2021

Saurabh_Bansal 

we had raised a support request and Microsoft confirmed there was a performance issue.

We created now multiple print queues to speed up the process.

  • radwan's avatar
    radwan
    Copper Contributor
    Feb 15, 2022
    I can only confirm the problems with the speed of the MUP. We have several customer installations with the MUP and with all installations it takes between 3-5 minutes for a normal print job (1-3 pages) until the print job is available. Since we always have uniFLOW behind the MUP as a FolowMe solution, the users hardly notice this problem, but the problem is definitely present and has nothing to do with the speed of the connection to the cloud. We would be very grateful for any ideas that could contribute to the solution.
    • mrkitty's avatar
      mrkitty
      Copper Contributor
      Feb 15, 2022
      We haven´t had any issues since November 2021. Neither Microsoft or myself ever found the reason for the slow prints and failing print jobs, but for some reason, it just started working and has so ever since.
      • Saurabh_Bansal's avatar
        Saurabh_Bansal
        Icon for Microsoft rankMicrosoft
        Feb 15, 2022

        radwan - Seems like the problem you are seeing is specific to Uniflow Online - is that correct? We will follow-up with Uniflow team to identify and address the problem.

         

        mrkitty - Glad to hear that print latencies look better now. Sometimes it could be due to resources on the connector or printer specific driver being used on the connector. Our team has also spent considerable platform-wide effort over last months to make the performance better.

        If you notice an issue again, please reach out to Microsoft Support.

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