Forum Discussion

mrkitty's avatar
mrkitty
Copper Contributor
Oct 13, 2021

Slow print, many failed print jobs.

Hi So we have been using Universal Print for a few months with varied results. It sort of works, but to many times we see that printjobs can take several minutes, and often print jobs fails. Stran...
Erik_Schuiling's avatar
Erik_Schuiling
Copper Contributor
Oct 15, 2021

we are experiencing the same issue.

Since the product is out of the public preview its horrible slow. a simple testpage takes up to 3 minutes to get spooled.

We are thinking to downgrade back to the Hybrid Cloud print Solution. that worked fast ... 

Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Oct 30, 2021

Erik_Schuiling One of the factors that impact job latency is the time to upload and download documents from cloud. What is the payload size for your documents?

 

3 minutes is large if its happening on regular basis? How busy are your printers. Currently, for a single printer on Universal Print connector jobs are processed one after another. Sometimes this can cause delay if the previous job on same printer is delayed.

 

Last thing to check is printer status.

 

mrkitty are you still seeing latency issues? Can you reach out to Microsoft Support if you continue to see 503s?

 

Thanks

Saurabh