Forum Discussion
Jeff Harlow
Jun 01, 2020Iron Contributor
Sharing Failed
Trying to get up and running on Universal Printing. Installed the connector. Added the printers. Went to the portal and it seems I have to share the printer to do anything. Attempted to share, and it...
Philip_Demaree
Jun 01, 2020Former Employee
Holger Luebsen Currently, the Universal Print support options only shows up if you have an Azure AD subscription. We are working on resolving this. In the meantime you can open an Azure support case with whatever option you have, and specify that your issue needs to go to the Universal Print team.
As for the sharing issue, this is a known issue and we are currently working on getting it resolved as soon as possible. I will post here when the issue is resolved.
Phil
Holger Luebsen
Jun 01, 2020Copper Contributor
Philip_Demaree We do have AAD, subscriptions, and whatever else you can think of. The support options are not clear as to what to select and the support link in the portal should go to a place where I can submit my issue without having to make up something to get me through the mandatory dialogs, of which none fits the description.
- Jeff HarlowJun 01, 2020Iron Contributor
Holger Luebsen If you have AAD, select that subscription then select "All Services" . Then you will find the "Universal Printing - Preview" as a service choice.
--- It is under Monitoring & Management
- Philip_DemareeJun 01, 2020Former Employee