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Mike D's avatar
Mike D
Copper Contributor
Jul 25, 2024

Ricoh finisher options are not working

Hi,

 

I have Ricoh IM C4510 deployed in UP.  I'm using the V4 Universal Driver.  When I try to print something, I can select the options for hole punching and stapling, but the print job does not go through the finishing unit to perform any of those actions.  Is there a way to fix this?

 

Thanks

  • Jimmy_Wu's avatar
    Jimmy_Wu
    Icon for Microsoft rankMicrosoft
    Aug 01, 2024
    Hi,
    Is the Ricoh printer connected directly to Universal Print or is connected through the UP connector software?

    When you mentioned that you are using the v4 Universal Driver, is that on the client machine or the machine running the UP connector software?

    For the client machine, the printer queue will need to use the "Universal Print Class Driver" that comes with Windows OS.

    Hope that helps with initial troubleshooting.
    • Mike D's avatar
      Mike D
      Copper Contributor
      Aug 01, 2024
      Hi Jimmy,

      The Ricoh copier is connected to the UP connector, running on Windows server.

      The V4 Universal Print driver from Ricoh is installed on the UP connector server and the copier is connected to the server via a direct IP connection.

      The clients are using the Universal Print Class Driver when they connect to copier via UP.

      Thanks,
      Mike

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