Forum Discussion

Floyds_on_Greenwood's avatar
Floyds_on_Greenwood
Brass Contributor
Jul 08, 2022
Solved

Ricoh Devices - Cannot MS UP and PrintUp after wake?

Greetings, We have configured a few (3) of our Ricoh devices for MS Universal Print.  Printing works OK.  The next day after returning to the office - if we print - the print job fails to output on ...
  • HimanshuJo's avatar
    HimanshuJo
    Jul 11, 2022
    Ricoh-USA plans to release the updated version of the PrintUP application by end of July. It is expected to resolve this issue. Please try when it becomes available.
    Thank you.
HimanshuJo's avatar
HimanshuJo
Copper Contributor
Jul 11, 2022
Ricoh-USA plans to release the updated version of the PrintUP application by end of July. It is expected to resolve this issue. Please try when it becomes available.
Thank you.
  • JerBear110's avatar
    JerBear110
    Copper Contributor
    Apr 03, 2023
    I'm still seeing this issue even after updating the PrintUP application. After the update, it seems to not be as frequent, but we still have to power cycle the printer in order for it to show as active in the universal print portal. This will happen a couple of times a month. Floyds_on_Greenwood 
    • HimanshuJo's avatar
      HimanshuJo
      Copper Contributor
      Apr 25, 2023
      Which devices have this issue ? Can you please specify device models ?