Forum Discussion

Copper Contributor

Mar 26, 2020

Registering Printer Failed in for FujiXerox SC2020

Hi Team, I received the email for activating Universal Printer. I have completed the setup up to Connector registration. While registering the printer I received some system runtime exceptions. I ha...

Saurabh_Bansal

Microsoft

Mar 27, 2020

Vimal_Vamadevan , you can use either Windows Commercial Support, Azure Support Center or Services Hub.

I am also little unsure about the driver details that you posted. Is it a v3 driver? Is it any of the following drivers?

https://www.support.xerox.com/support/global-printer-driver/downloads/enus.html?operatingSystem=win10x64

https://www.support.xerox.com/support/docucentre-sc2020/downloads/enin.html?operatingSystem=win10x64

Vimal_Vamadevan

Copper Contributor

Mar 30, 2020

Saurabh_Bansal

Thanks for the replay. The driver was the latest I could find on their website. I will try to reach out to support.

keeron
Former Employee
Mar 31, 2020
Vimal_Vamadevan what is the version of Windows where the Connector is installed on?

We support Windows Server 2016+ and Windows Client 1809+

Another thought was reinstalling the Connector from the official download link. The error you saw indicated either an unsupported version of Windows or corrupted installation of the Connector.