Forum Discussion

Copper Contributor

Mar 26, 2020

Registering Printer Failed in for FujiXerox SC2020

Hi Team, I received the email for activating Universal Printer. I have completed the setup up to Connector registration. While registering the printer I received some system runtime exceptions. I ha...

Saurabh_Bansal

Microsoft

Mar 26, 2020

Thanks @Vimal_Vamadevan! Can you please contact Microsoft Support? They will help collect the necessary logs for us to debug the issue.

Can you also share the printer driver and version that you are using for this printer on the connector?

Vimal_Vamadevan
Copper Contributor
Mar 26, 2020
Saurabh_Bansal

Hi, The version of drive used is Microsoft published driver is used and the version is 6.3.9600.16384. I do not think I have the right support agreements in place to get Microsoft support. Can I use Office 365 support?
- Saurabh_Bansal
  Microsoft
  Mar 26, 2020
  Vimal_Vamadevan , you can use either Windows Commercial Support, Azure Support Center or Services Hub.
  
  I am also little unsure about the driver details that you posted. Is it a v3 driver? Is it any of the following drivers?
  
  https://www.support.xerox.com/support/global-printer-driver/downloads/enus.html?operatingSystem=win10x64
  
  https://www.support.xerox.com/support/docucentre-sc2020/downloads/enin.html?operatingSystem=win10x64
  - Vimal_Vamadevan
    Copper Contributor
    Mar 30, 2020
    Saurabh_Bansal
    
    Thanks for the replay. The driver was the latest I could find on their website. I will try to reach out to support.