Forum Discussion
Universal Print - MacOS
From Microsoft support the two ways to get UP printers to show up in OneDrive based on the issues we are having are currently.
1) Search For It: Seriously, in the "Printer" field just type three or four letters of the printer's name and you should find one or more printers.
Why: At some point in the last few months Microsoft must have decided a dropdown showing every printer is not workable. So now you have to search to find any printers --even if you only have a very few available like us. Because of this I renamed all of our queues to have the word "Printer" at the end and so I can instruct the users to type "Printer" or even just "Pri" to see all of our printers. This might make sense for new uses when they have an empty box and see "search" in it. Of course, you probably then also need to have your printers labeled with a name or a list of them they can find. In any case, for us it appeared that the dropdown just stopped working. It now, unfortunately for use, just shows your last few already searched for and used printers.2) Print in Excel First: Seriously... again... if you are getting the error "We couldn't find any printers..." error (see my other post for screenshot), then do the following. Find or create a new Excel online document, choose print, select a UP printer since Excel online supports UP and they do show up. Print anything to any UP printer. Congratulations, you fixed it. I confirmed that this gets rid of the error and now for this user the printers will show up (if they know to search for them as discussed above) from the UP OneDrive Print menu for all supported document types.
Why: Apparently, it's a bug that eventually will be fixed. Until it is, flip the Excel online printing light switch on and then off again and things will work after that. I was told this should be fixed within approximately 30 days.
It only works through OneDrive. Will continue to troubleshoot.
Drogon1635 Yes, the way this works I'm glad we don't have hundreds or thousands of printers because I had to edit and clear out fields for each one to make the dropdown user friendly. Admins are definitely going to need to make sure every upper-level property like building name is typed exactly the same so there are no extra dropdown groups. Also, the way it expands out so many property fields I suspect most organizations will likely want to fill out just the fields you show in red in your post or fewer. For example, unless you have several printers per floor, you're probably going to want to leave that field blank and put the floor number in the room description.
Possible Feature Request - Put an "Exclude from dropdown search" checkbox to the left of each one of the printer properties fields used to make the search. This way admins know which ones are used and don't have to make that choice by being sure to leave a particular properties field blank for absolutely every printer available.
- That worked for me. Thanks for sharing that tip.