Forum Discussion
Universal Print - MacOS
From Microsoft support the two ways to get UP printers to show up in OneDrive based on the issues we are having are currently.
1) Search For It: Seriously, in the "Printer" field just type three or four letters of the printer's name and you should find one or more printers.
Why: At some point in the last few months Microsoft must have decided a dropdown showing every printer is not workable. So now you have to search to find any printers --even if you only have a very few available like us. Because of this I renamed all of our queues to have the word "Printer" at the end and so I can instruct the users to type "Printer" or even just "Pri" to see all of our printers. This might make sense for new uses when they have an empty box and see "search" in it. Of course, you probably then also need to have your printers labeled with a name or a list of them they can find. In any case, for us it appeared that the dropdown just stopped working. It now, unfortunately for use, just shows your last few already searched for and used printers.2) Print in Excel First: Seriously... again... if you are getting the error "We couldn't find any printers..." error (see my other post for screenshot), then do the following. Find or create a new Excel online document, choose print, select a UP printer since Excel online supports UP and they do show up. Print anything to any UP printer. Congratulations, you fixed it. I confirmed that this gets rid of the error and now for this user the printers will show up (if they know to search for them as discussed above) from the UP OneDrive Print menu for all supported document types.
Why: Apparently, it's a bug that eventually will be fixed. Until it is, flip the Excel online printing light switch on and then off again and things will work after that. I was told this should be fixed within approximately 30 days.
Drogon1635How did you get the Client App to work on the Mac? I can see the printers when printing from OneDrive, but can't the printers to show in the client app.
I-Am-Will You need to find and install the printer through the Universal Print app on the Mac App Store.
In testing so far, it works for the most part, but will not print landscape on our Ricoh MFP no matter what settings I choose. Happy to see the finishing options for holepunch and stapling, we could never get holepunching to work with PaperCut on Mac.
Drogon1635 Portrait and landscape worked for me in Word and PowerPoint on a Richo MFP, but they both have sort of a workaround. I forgot to try Excel. 😞
Word Landscape Choice Oddly Missing in Print Menu - While there appears to be no landscape option in the print menu, when I changed the document layout to landscape and then selected print, it then printed in landscape.
PowerPoint Portrait Icon and Portrait Selection Bug - The print menu seems to have a bug, when you choose the icon that should be portrait the icon appears to not change and it will still print landscape. If instead select what should be portrait icon, cancel the print menu, and then choose the print option again it is then magically in portrait mode from the print menu you canceled and you can go ahead and print your three up and six up slides many of our students of course like to print instead of one page per slide.Excel Lanscape - I guess at least if it doesn't work you have the Excel online workaround as the only online app so far that lets you print to Universal Print from the application.
- I already downloaded and installed the client app from the App Store. I am able to successfully sign the application but can't find any printer available.
It only works through OneDrive. Will continue to troubleshoot.Drogon1635 Yes, the way this works I'm glad we don't have hundreds or thousands of printers because I had to edit and clear out fields for each one to make the dropdown user friendly. Admins are definitely going to need to make sure every upper-level property like building name is typed exactly the same so there are no extra dropdown groups. Also, the way it expands out so many property fields I suspect most organizations will likely want to fill out just the fields you show in red in your post or fewer. For example, unless you have several printers per floor, you're probably going to want to leave that field blank and put the floor number in the room description.
Possible Feature Request - Put an "Exclude from dropdown search" checkbox to the left of each one of the printer properties fields used to make the search. This way admins know which ones are used and don't have to make that choice by being sure to leave a particular properties field blank for absolutely every printer available.