Forum Discussion

Brass Contributor

Nov 14, 2020

Universal Print - Error Sent to Printer

Updated the Canon to the new firmware which natively supports UP. Registered the printer without issues. Shared the printer with a user. Add a Printer in Windows 10 Admin: Shows the UP printer...

universal print

Jimmy_Wu

Former Employee

Nov 18, 2020

BikeTech Since the user can manually discover and install the cloud printer, the problem should not be an access permission issue. If you are able, please reach out to Microsoft Support for help in troubleshooting.

BikeTech

Brass Contributor

Nov 20, 2020

Jimmy_Wu Azure support is stating there is a known issue causing my issue and a backend patch will be loaded this weekend. They ask I try again on Monday 11/23 to see if I can print successfully.