Forum Discussion

Vimal_Vamadevan

Copper Contributor

Mar 26, 2020

Registering Printer Failed in for FujiXerox SC2020

Hi Team, I received the email for activating Universal Printer. I have completed the setup up to Connector registration. While registering the printer I received some system runtime exceptions. I ha...

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Microsoft

Mar 27, 2020

Thanks @Vimal_Vamadevan! Can you please contact Microsoft Support? They will help collect the necessary logs for us to debug the issue.

Can you also share the printer driver and version that you are using for this printer on the connector?

Vimal_Vamadevan

Copper Contributor

Mar 27, 2020

Hi, The version of drive used is Microsoft published driver is used and the version is 6.3.9600.16384. I do not think I have the right support agreements in place to get Microsoft support. Can I use Office 365 support?

Saurabh_Bansal
Microsoft
Mar 27, 2020
Vimal_Vamadevan , you can use either Windows Commercial Support, Azure Support Center or Services Hub.

I am also little unsure about the driver details that you posted. Is it a v3 driver? Is it any of the following drivers?

https://www.support.xerox.com/support/global-printer-driver/downloads/enus.html?operatingSystem=win10x64

https://www.support.xerox.com/support/docucentre-sc2020/downloads/enin.html?operatingSystem=win10x64
- Vimal_Vamadevan
  Copper Contributor
  Mar 30, 2020
  Saurabh_Bansal
  
  Thanks for the replay. The driver was the latest I could find on their website. I will try to reach out to support.
  - keeron
    Former Employee
    Mar 31, 2020
    Vimal_Vamadevan what is the version of Windows where the Connector is installed on?
    
    We support Windows Server 2016+ and Windows Client 1809+
    
    Another thought was reinstalling the Connector from the official download link. The error you saw indicated either an unsupported version of Windows or corrupted installation of the Connector.

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