Forum Discussion
Develop Ineo+ 258 - Size/Media Error when using Universal Print
What media size is present in the printer? A4 or letter?
I have similar issues with Canon printers, they have A4 & A3 paper. On the server with print connector the media sizes are detected by the printer driver, so they are set correctly to A4/A3.
When registering the printer the media size in UP is set to letter, I have to change it to A4. Then when printer is mapped, on the client it is still set to letter, I have to change it to A4/A3 per drawer.
Then I can print correctly.. I do not have this issue with HP universal driver or Lexmark universal driver. Even though they still are set to letter on both UP and the client, A4 prints correctly on the printer..
GCSJordan Thanks for the additional clarification. I'll reach out to the product team and post an update when I hear more.
Jimmy_Wu Just wondering if this has now been fixed?
A User tried this today and much to my surprise worked first time 🙂
We have now captured a number of known issues regarding Windows and Universal Print at Known Issues - Universal Print | Microsoft Docs. One of the identified known issue is when the "Print to PDF" is set as the default printer, then when selecting any other printer will cause "Letter" to be the select paper size. This may help to explain the experience some of you are seeing.
To workaround this problem, please manually set the default printer to something other than "Print to PDF".