Forum Discussion

Brass Contributor

Sep 07, 2020

Printers being mapped are set to 'letter'

Hi all, Is there a way to force a client's printers to be mapped with default A4 paper type? Most printers this is not an issue, but some it is it seems. Printers complain when receiving a j...

KurtJc

Brass Contributor

Jun 15, 2021

spuddeh

That is how we solved it as well, we know the language of the users, so we configured intune (endpoint) to run a powershell command per language

Unfortunately pc 'has' to restart, and recently a shutdown became a hibernate.. no big deal, a bit of patience.. We have successfully moved all cloud printing to UP by now, little to no issues.

Dynamitten

Copper Contributor

Nov 24, 2021

KurtJcThis works as well for me. Thanks for the hint.

This is really strange Microsoft are not able to fix this. We have devices in different 15 countries

pbevila
Copper Contributor
Jul 22, 2023
Dynamitten
I don't think Microsoft should 'fix' this, at least in the current printing architecture. At installation time the default paper size is set, based on a published method and API:
https://learn.microsoft.com/en-us/windows-hardware/drivers/print/referencing-locales

Note, this documentation explicitly mentions paper size is a static setting based on System Locale, not User. I don't know if a 'smart' driver or script could change that based on User Locale without a reboot.