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Brass Contributor

Sep 07, 2020

Printers being mapped are set to 'letter'

Hi all, Is there a way to force a client's printers to be mapped with default A4 paper type? Most printers this is not an issue, but some it is it seems. Printers complain when receiving a j...

Copper Contributor

Mar 12, 2021

Hi Kurt
Did you ever get a solution to this? We have the same issue.
Deploying Lexmark CX725 and MS825 printers with share setting set to A4. Testing on AAD joined computers set to correct region and the printers are still set to Letter format. Then the printers go into error.

Thanks

Torsten

Saurabh_Bansal
Microsoft
Mar 12, 2021
Dynamitten2212 This is a known issue in Windows related to the "Microsoft Print to PDF" driver being seen as the default printer.

To confirm, In the Settings->Printers & Scanners,

Uncheck "Let Windows manage my default printer".

Then set the default to one of the other printers

Log off and log on.

You should now see A4 as the default for the UP printers.

We are working to address the issue in the Microsoft Print to PDF driver.

Please refer to: https://docs.microsoft.com/universal-print/fundamentals/universal-print-known-issues#windows-always-selects-letter-paper-size-when-changing-printers-in-the-print-dialog.

Thanks

Saurabh
- Dynamitten2212
  Copper Contributor
  Mar 15, 2021
  Hi Saurabh_Bansal. I also found that article, but even if I do all that, the cloud printer are still in Letter format.
  I just removed the printer once again. Here are the default settings:
  Add the cloud printer and go to Print properties where it is Letter. I even checked Registry settings for iPaperSize, which is 9, that should be A4:
  Regional settings on the computer:
  - KurtJc
    Brass Contributor
    Mar 17, 2021
    Hi Torsten,
    
    That is exactly what I found as well, I did report this when I opened a ticket with Mircosoft.
    
    Kind Regards,
    Kurt

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