Forum Discussion

Brass Contributor

Sep 07, 2020

Printers being mapped are set to 'letter'

Hi all, Is there a way to force a client's printers to be mapped with default A4 paper type? Most printers this is not an issue, but some it is it seems. Printers complain when receiving a j...

Saurabh_Bansal

Microsoft

Sep 08, 2020

KurtJc it seems like we will need to collect logs and understand what exactly is going on here. What are the printer makes and model? What is the driver and its version?

I recommend you to reach out to Microsoft Support which will help us collect all necessary information and help you further.

https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest

Thanks

Saurabh