Forum Discussion

ywgwca's avatar
ywgwca
Copper Contributor
Oct 23, 2024

Print Jobs stuck with status 'Pending'

Having an issue where the jobs are stuck in the queue.

Seems to be both with printers using connectors and printers connected directly..

 

 

 

Any idea what could be causing that?

 

  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Nov 06, 2024

    Pending typically means Universal Print is waiting for the printer to pickup the job. You can learn more about states here - Print Job Status - Universal Print | Microsoft Learn.

    There could be multiple reasons why printer may not be picking up jobs. For example, Universal Print ready printer may have lost connectivity and is unable to restore the notification channel. In Connector case, it might be because a previous job on the same printer is being processed etc. 

    If you cannot find a good reason to explain the state, then I recommend reaching out to Microsoft Support team.

Resources