Forum Discussion

Copper Contributor

Sep 07, 2020

Print Jobs not stable

Hi All, I am facing some trouble with getting Universal Print to work properly so I can enroll it to our organisation. The main issues I am facing are having to do with the actual printing ...

Johny_de_Koning

Copper Contributor

Sep 17, 2020

CSanchez1285 The issue for us was that I removed the local printers from the machine with the Connector. And by doing that there is no connection from Azure to the printer (this goes through the connector).

As soon as I installed the printer again and waited a few hours for everything to sync it worked again. So now I am going to get a dedicated machine for the test where I just leave everything on.

If this doesn't solve the issue I suggest you raise a request.

CSanchez1285

Copper Contributor

Oct 02, 2020

IJohny_de_Koning I was able to talk to a rep and it turns out the Print drivers needed to be updated as this was causing major issues. If anyone sees this update to the latest drivers (mine were all HP machines) and this resolved it! There a method to update the drivers in microsoft universal print driver documentation.