Forum Discussion

Copper Contributor

Apr 29, 2020

Print job has "stopped"

I can print using the UP shared printer. A test user with the same setup cannot. The test user gets a notification that the job couldn't print. In the Jobs blade of Azure Universal Print the statu...

Saurabh_Bansal

Microsoft

Apr 30, 2020

alancl10 Stopped indicates there was a problem processing the print job. Did the user try printing other jobs? Do you have other printers on Universal Print where same user can print? Is it only one user who is facing issue or there are other?

I recommend filing a support case with Microsoft in case the user continues to have an issue. Support request can be created using one of the following (based on your Support plan with Microsoft):

alancl10

Copper Contributor

Apr 30, 2020

Saurabh_Bansal I've tried word, notepad, excel and Edge. 4 different printers each with the same error. All of my test users get the error but one. So I changed one of the other test users to be as close as possible to that one. Including group memberships with no success. That test user still gets the error.

I will have to open a support request. I just wondered if it was something simple I over looked.

Saurabh_Bansal
Microsoft
May 05, 2020
alancl10 To troubleshoot this we will need logs. If you log a ticket with Microsoft Support, they can help you gather the necessary logs and send it to the engineering teams.
- alancl10
  Copper Contributor
  May 05, 2020
  Saurabh_Bansal I have been working with Support. The issue that I am experiencing deal with users that are failing are getting an error related to impersonation. They have sent me some things to try, including an update to connector. In the mean time since I have just been testing I have just set the "enable-impersonation" setting in the json config to false.