Forum Discussion

Copper Contributor

May 29, 2020

Solved

Operations List - Status Failed

Hello, I am using the connector to add the printers to Azure. the printer that I am trying to add is Xerox WorkCentre 5755. I installed the connector to the printer server and after selecting the p...

aaznar
Jun 24, 2020
Jimmy_Wu I was able to add the printers to Azure.
I needed to install the PCL driver for the printers and registered them from a 2016 R2 server or 1903 or updated OS.
Thank you for your help.

Jimmy_Wu

Former Employee

Jun 23, 2020

aaznar, if this is still an issue even when using the latest Connector (https://aka.ms/UPConnectorMSI), please open a support ticket with Microsoft CSS so they can help you troubleshoot the problem. You can file a support ticket at https://aka.ms/upsupport-azureportal. If you don't have an Azure subscription then the Universal Print option will not be shown. In that case open a Azure support case and in the description specify that your case needs to be routed to the Universal Print team.

Regards,

Jimmy

aaznar
Copper Contributor
Jun 24, 2020
Jimmy_Wu I was able to add the printers to Azure.
I needed to install the PCL driver for the printers and registered them from a 2016 R2 server or 1903 or updated OS.
Thank you for your help.
- Jimmy_Wu
  Former Employee
  Jun 24, 2020
  aaznar, glad to hear that you were able to resolve the problem.