Forum Discussion

Copper Contributor

Feb 10, 2023

Not able to unregister a printer

Hello, We have been able to successfully use Universal Printer in a trial Azure subscription. That subscription is gone and no longer exists. Now we have a new Pay to Go Azure subscription and w...

Issa_Khoury

Former Employee

Feb 14, 2023

Hi Marga,

Please help me understand, did you try to unregister the printer using the Universal Print Azure Portal? https://learn.microsoft.com/en-us/universal-print/portal/register-unregister-printers.

Thanks.

Ian_Wallace2020
Copper Contributor
Mar 13, 2023
Issa_Khoury
hi, same issue, i unshared a Konica Minolta device through universal print then unregistered the device. I have now tried to re-register but get an error saying the device is still registered ?
i have also tried to register the device to another universal print tenant with no issues ?
- Rani_Abdellatif
  Former Employee
  Mar 15, 2023
  Ian_Wallace2020 and Melsbergmans
  
  It seems that the printer is in a bad state because of the Azure subscription change.
  
  Please file a support ticket so the Universal Print team can help you with this.