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Lucas_Meiner's avatar
Lucas_Meiner
Copper Contributor
Jul 21, 2023

Not able to Register Universal Print ready printers

Hello, we have purchased three Canon C1333iF printers to use Microsoft Universal Print. These printers are Universal Print ready printers.   We get an error message when we click register on the p...
Canon
universal print
UniversalPrint
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Jul 26, 2023

Lucas_Meiner - does your organization have Conditional Access enabled?

 

If yes, then this issue may be due to the same. You can verify this by capturing the network traffic from browser where you are registering the printer. There will be a GET call to ...print/services URL - this will have a 400 response code with error_description showing Conditional Access issue. 

 

Universal Print is now compatible with Conditional Access. To overcome the issue, you will have to setup an exclusion rule under Conditional Access. You will have to exclude both Universal Print app and the KM app that is being used to register the printer.

 

Looking forward to hear if you made any progress in resolving this 🙂

  • JCzichon's avatar
    JCzichon
    Copper Contributor
    Jul 10, 2024
    I have the same Issue without any error in the network section of the browsers developer tools.

    Any updates on this?
    • Saurabh_Bansal's avatar
      Saurabh_Bansal
      Icon for Microsoft rankMicrosoft
      Jul 10, 2024

      JCzichon - a few questions:

      1. What's the printer make and model?
      2. Are there other printers that you were able to register successfully? or are you facing issues with all the printers?
      3. The error in the previous post is very generic. If you are doing network trace, then can you look at the calls going to Microsoft Login / Entra or print.microsoft.com? Can you look at the responses and see what does say?
      4. Which all steps in registration worked for you?
      5. Have you approved the OEM's app in your Entra tenant under Enterprise Applications?
      6. Have you spoken to your OEM support?
      7. Have you spoken to Microsoft support?

      Thanks

      Saurabh

      • JCzichon's avatar
        JCzichon
        Copper Contributor
        Jul 11, 2024
        Hi Saurabh,

        1. We use Canon i-Sensys X 1440P
        2. We weren't able to register any of this printer successfully
        3. I can't see any logins to entra id, only that the request has not been found.
        4. Not even one the device won't open up an the registration windows for it...
        5. Yes I have approved the Universal Print Application which I created with the microsoft guide (https://learn.microsoft.com/en-us/universal-print/hardware/universal-print-oem-app-registration)
        6. Yes it says this is a Microsoft Problem or issue
        7. Not yet I'm searching in google and ms community.

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