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torquetechit_tonyd's avatar
torquetechit_tonyd
Brass Contributor
May 12, 2020

Not able to manage UP via AD Portal

Hi,   After receiving the required code etc to activate the UPP PP in my customers environment I was able to allocate the required PP licenses as directed in the documentation.   Downloaded the U...
Philip_Demaree's avatar
Philip_Demaree
Former Employee
May 13, 2020

torquetechit_tonyd If you are assigning the UP licenses in the AAD portal you will need to set the User location for the user first, otherwise the license will not be assigned properly and you will get the Access Denied error when trying to access the Universal Print portal. This setting is displayed for you to set if you assign the UP license via the M365 Admin portal. 

 

Phil

torquetechit_tonyd's avatar
torquetechit_tonyd
Brass Contributor
May 13, 2020

Philip_Demaree 

 

please see the attach screen dump of the original account details..

 

I have just tested this again with another GA account which also has a M365E3 license assign and it let me add a new connector and printers to the connector.

 

Does the GA account also need a M365 licenses !?

 

Now to just test access to the shared printers.

 

 

 

 

  • Philip_Demaree's avatar
    Philip_Demaree
    Former Employee
    May 13, 2020

    torquetechit_tonyd Try going to the M365 Admin portal Microsoft 365 admin center - Active users and see if the license is showing there. If it is, try removing it and reapplying it. If it is still failing to connect, open an Azure support case and specify Universal Print and we can assist you further with this. 

     

    Phil

    • torquetechit_tonyd's avatar
      torquetechit_tonyd
      Brass Contributor
      May 14, 2020

      Philip_Demaree, removing and re-adding the license appears to have solved the issue. Thanks

       

      A couple of other items though:

       

      1.  assigning access to the printer once shared via UPP - currently this only support accounts right, not groups? Would be good to be able to bring this through from the on premise print queue if the related security group is sync'ed out to Azure AD.
      2. Setting the printer properties, i.e. paper size seems to fail when trying to save the settings with an error about not being able to access the service etc..

      Other than having to sent the paper size manually on the end point to the correct "A4" the printers work great!

       

      Thanks again this is a big PLUS for remote work forces that need this ability... much better than the hybrid print solution..

       

      Cheers

      • Braeden_Petruk_MSFT's avatar
        Braeden_Petruk_MSFT
        Icon for Microsoft rankMicrosoft
        May 14, 2020

        torquetechit_tonyd Awesome! Glad to hear you got things up and running. Thanks Philip_Demaree for helping out!

         

        1. As long as the security group you'd like to add is in AzureAD, you can use it to assign permissions to a printer.

        2. Yep, this is a bug 😞 We're currently working on it!

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