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torquetechit_tonyd's avatar
torquetechit_tonyd
Brass Contributor
May 12, 2020

Not able to manage UP via AD Portal

Hi,   After receiving the required code etc to activate the UPP PP in my customers environment I was able to allocate the required PP licenses as directed in the documentation.   Downloaded the U...
torquetechit_tonyd's avatar
torquetechit_tonyd
Brass Contributor
May 13, 2020

hiBraeden_Petruk_MSFT,

 

Yes I certainly have. I have also ensure the admin (although it is global admin) is a member of the device and Print management roles.

 

Braeden_Petruk_MSFT's avatar
Braeden_Petruk_MSFT
Icon for Microsoft rankMicrosoft
May 13, 2020

torquetechit_tonyd Ok, that's a great start! Seems like you've set up your roles and licenses correctly.

 

Unfortunately this doesn't seem like a common issue, so it will need to be investigated.

 

Do you have a support plan? If not, let me know and I'll ask an engineer to look into it. If you do have a support plan, can you please create a support request to help us track and quickly resolve it? You can make a request through:

 

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