Forum Discussion
arildg
Apr 22, 2020Copper Contributor
No available printers - how do I register printers?
Hi, i am a bit stuck here and cannot figure out what i am missing. I have : - assigned the Universal Print to M365 - granted Universal print license to my administrator - installed the Universal ...
arildg
Apr 23, 2020Copper Contributor
Hi, and thanks for you reply. I can see in eventviewer that Universal print connector as expected is skipping the default printers (Microsoft Print to PDF, XPS and fax).
I have added a couple other printers and they are all added via add printer and are shared printers on printservers in our datacenter (we have 300+ printers (production and admin) and are using Canon Smartprint all administrative printers).
These printers are not in "skipped-printers-list" in eventviewer.
Does Universal Print support this setup?
Br Arild
keeron
Microsoft
Apr 23, 2020arildg Thanks for the details,
I believe the Smart Print queues are not local connections on the machine where Connector is installed. Connector only support local print queues (i.e. installed via WSD, TCP, or USB port).
What is the 'type', 'shared', and 'published' values if you run this in Powershell:
Get-Printer -name YOUR_PRINTER_NAME
If this is a local print queue and the Connector is still unable to show it, my suggestion is to get in touch with our support folks. Do you have a Microsoft support plan? You can report this issue (and the details mentioned here) through Help + support in the Azure Portal, Support for business, or Services Hub.
- weiccApr 24, 2020
Microsoft
keeron ,
Hi Keeron, I would like to know what do you mean “Connector only support local print queues (i.e. installed via WSD, TCP, or USB port). ”? If I create an Azure VMs and I would like to print the documentation using the registered printers, do you think Universal Print is still able to do it? Thanks.
Best,
Alan
- Akhil_GopalJan 05, 2024Brass Contributor
Hi,
If universal connector application is running on a VM then we don't have any feasibility of connecting the printer locally to the machine to register with connector app, then the printer must be discovered over the network (both UP connector VM network and printer network must be same) using standard discovery protocol.- Ajayhegde1987Feb 26, 2024Copper Contributor
Akhil_Gopal Did anyone get the UP connector to work? I am facing the same issue. The connector is installed on a windows server with all pre-requisite met but the connector cannot find any printers on the network. We have tried both Global Administrator and Printer Administrator. Is there any MS documentation that states the printers must first be added to the server? Do we need to register the UP connector as an enterprise app in Azure?
Please suggest