Forum Discussion
No available printers - how do I register printers?
Microsoftarildg Thanks for trying out Universal Print.
The printer installed on the Windows Server machine (where the Connector is installed) may not be supported by Universal Print. Try the following steps:
* Refresh the list of printers in the print connector app
* Open up the event log (shortcut is Start -> Run -> eventvwr /c:microsoft-windows-printconnector )
* It should have enumerated over the printers locally installed and told you the reason why something was skipped.
Depending on the answer, we can point you to support or perhaps clarify here why the printer was skipped.
Hi, and thanks for you reply. I can see in eventviewer that Universal print connector as expected is skipping the default printers (Microsoft Print to PDF, XPS and fax).
I have added a couple other printers and they are all added via add printer and are shared printers on printservers in our datacenter (we have 300+ printers (production and admin) and are using Canon Smartprint all administrative printers).
These printers are not in "skipped-printers-list" in eventviewer.
Does Universal Print support this setup?
Br Arild
- keeron
arildg Thanks for the details,
I believe the Smart Print queues are not local connections on the machine where Connector is installed. Connector only support local print queues (i.e. installed via WSD, TCP, or USB port).
What is the 'type', 'shared', and 'published' values if you run this in Powershell:
Get-Printer -name YOUR_PRINTER_NAME
If this is a local print queue and the Connector is still unable to show it, my suggestion is to get in touch with our support folks. Do you have a Microsoft support plan? You can report this issue (and the details mentioned here) through Help + support in the Azure Portal, Support for business, or Services Hub.
