Forum Discussion
Lexmark Printers regularly deregistering themselves
Hi we have a few Lexmark Printers we are using across the business, natively connected to universal print. A few of them, namely the M3250 models, are deregistering themselves on a daily basis (it ...
AP1977
From brief description of the issue, it seems the devices were still using the old firmware. Please note that we fixed some issues in our latest firmware following the subscription renewal and related.
Please update the firmware of printers to latest recommended firmware (XX.074.254) for Universal Print for the devices. Discuss with Lexmark support to get the recommended firmware version for the devices. After, updating the firmware - please register the printer again and verify if the issue is resolved.
If the issue still persists, please raise the issue with Lexmark Support with following information's so it helps to investigate further.
(a) Pre-conditions as the issue is reproduced.
(b) Gzip logs from the printers SE menu. (after the issue reproduced)
Steps to collect the GZip logs:
Go to printer's EWS (type IP address of the printer in any browser) --> Add "/se" after the ip address -> Select "Logs Gzip Compressed". Save it locally and share it to us.
From brief description of the issue, it seems the devices were still using the old firmware. Please note that we fixed some issues in our latest firmware following the subscription renewal and related.
Please update the firmware of printers to latest recommended firmware (XX.074.254) for Universal Print for the devices. Discuss with Lexmark support to get the recommended firmware version for the devices. After, updating the firmware - please register the printer again and verify if the issue is resolved.
If the issue still persists, please raise the issue with Lexmark Support with following information's so it helps to investigate further.
(a) Pre-conditions as the issue is reproduced.
(b) Gzip logs from the printers SE menu. (after the issue reproduced)
Steps to collect the GZip logs:
Go to printer's EWS (type IP address of the printer in any browser) --> Add "/se" after the ip address -> Select "Logs Gzip Compressed". Save it locally and share it to us.