Forum Discussion
Lexmark Printer Status "Stopped" in Azure vs. Online on the Device
We are just starting to try Universal Print. As we are using mostly Lexmark printers, I registered two of them (a small b/w printer and a large color mfp) to check out functionality. Registration for...
Rani_Abdellatif
Microsoft
Microsoft
Thanks for reaching out and for the specifics you shared. It helped us troubleshoot what's going on.
The printer reported to Universal Print that it's "Stopped". It hasn't reported a reason (out of paper, ink, etc.) and it hasn't updated that state. If restarting the printer (to force a printer state update) doesn't help or if this keeps happening, please escalate to Lexmark. They may need to get some diagnostic info from the printer if they can't figure out what this is happening on their end.
Thanks for the answer. I will escalate via Lexmark and might get back here with either more questions or the solution.
It strikes me a bit strange, that two completely different printers (small b/w printer and large color mfp) have the same problem.
- Rani_AbdellatifThank you.
One thing I would add is, if working with Lexmark doesn't resolve this problem, please open a ticket with Microsoft Support by going to the "Support" section in the Universal Print portal and clicking "Request Support". Let the Support team know what you already did by that point and share the info you got from Lexmark.
I'm looking forward to finding out what the resolution is.- Ticket with MS has already been opened and they also determined the problem on the Lexmark side. As far as I understand, it is the printer that does not sent its state correctly to UP.
