Forum Discussion

Marv_Gordon's avatar
Marv_Gordon
Copper Contributor
Jun 05, 2024

Konica Universal Print App

Looking for others that are using this app.  It seems the app crashes weekly on various models (C300i with latest firmware).  We can resume printing by logging in with admin access and re-enabling th...
TakashiKM's avatar
TakashiKM
Copper Contributor
Nov 06, 2024

Hi Kathryn, Philipp,
I'm sorry for the inconvenience caused.

I'm in charge of developing Universal Print App at Konica Minolta Inc.
To avoid client application's bug, we have changed firmware.

Please contact our service representative for updating to the special firmware.
It was released on June.
version GC4-RB and later

  • rklarr's avatar
    rklarr
    Copper Contributor
    Nov 07, 2024

    Thanks for the info Takashi. Is it plausible that a vendor in the central US would not know about this firmware update? Was it only released in EU?

    • PhilippAbendrothKM's avatar
      PhilippAbendrothKM
      Brass Contributor
      Nov 07, 2024

      Hirklarr   our device firmware is available globally, it is/was release to all our business units etc. 

  • PhilippAbendrothKM's avatar
    PhilippAbendrothKM
    Brass Contributor
    Nov 06, 2024

    DearTakashiKM thanks for reply. 

    I was not sure if In can post the firmware version/name. But based on the location, and if WWRSPF is active, we can try an update from the cloud… just as an idea, to help Kathryn 

    • Kathryn_F1701's avatar
      Kathryn_F1701
      Copper Contributor
      Nov 07, 2024

      Hi TakashiKM and PhilippAbendrothKM , thank you both so much! Are there instructions available to do this, or as you said, just give a call to support?

      • TakashiKM's avatar
        TakashiKM
        Copper Contributor
        Nov 07, 2024

        Hi, Kathryn, Philipp.
        I am R&D division at Japan and Philipp is product planning division in Europe.
        So, it's better to call local support. They will decide how they update firmware based on the customer location etc.

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