Forum Discussion

Marv_Gordon's avatar
Marv_Gordon
Copper Contributor
Jun 05, 2024

Konica Universal Print App

Looking for others that are using this app.  It seems the app crashes weekly on various models (C300i with latest firmware).  We can resume printing by logging in with admin access and re-enabling th...
Kathryn_F1701's avatar
Kathryn_F1701
Copper Contributor
Oct 23, 2024
Unfortunately this is definitely an issue with the Konica Bizhubs using the connector from the Marketplace. It's garbage, it crashes all the time, and talking to Konica provided absolutely no solutions for us. They were helpful in troubleshooting, but I suspect they know it's an issue with the client, not with UP.

We have two 550i units and they both do this, regularly dropping and needing to be reenabled, or even occasionally forcibly reset.

That said, we have some Xerox units with native support, and while they work better usually, they have been having all sorts of issues with print jobs not being delivered or taking an extraordinarily long time to be delivered to the printer.
  • superbes's avatar
    superbes
    Copper Contributor
    Jan 23, 2025

    We have the same issue, a very unstable connector on our C250i printers. Printers are delivered this month and are running firmware AA2J0Y0-F231-GC2-RE(00). Few times a day the connector app stops working. After switching the printer off/on prints come out again. Is there an other way to restart the connector app?

  • superbes's avatar
    superbes
    Copper Contributor
    Jan 23, 2025

    We have the same issue, a very unstable connector which crashes e few times a day. After switching printers off/on starts printing jobs in the Universal Print queue again (is there a better way to restart the app?). We are running AA2J0Y0-F231-GC2-RE(00) on our, this month delivered, C250i printers.  

  • PhilippAbendrothKM's avatar
    PhilippAbendrothKM
    Brass Contributor
    Oct 23, 2024
    Hi Kathryn, this is why i asked for the Version from the used APP and maybe also firmware level from the bizhub devices. because there are already bug fixes/new versions there to solve the problems with crashes.
    there are maybe other solutions possible... you have PN.
    • Kathryn_F1701's avatar
      Kathryn_F1701
      Copper Contributor
      Oct 24, 2024
      Hi Philipp, unfortunately we are running 1.4.6 of the app (same as the version on the marketplace) and our MP version is 5.6.2 and our IWS version is 4.0.0. I was told these were current when I last called Konica about this about two months ago. Their only option was to look at the timeout/sleep settings, and while we adjusted that, it made no discernible difference. If anything, it feels like it got worse.
      • PhilippAbendrothKM's avatar
        PhilippAbendrothKM
        Brass Contributor
        Nov 06, 2024

        Hi Kathryn_F1701 , thanks for reply, and sorry for my late reply.
        ok 1.4.6 is the latest version from this app. the IWS level 4.0 is also the latest version, but more important is, which firmware is installed on the bizhub device itself. maybe you have just a version, which does not have the fix for ms universal print....?  you can see the version under the Utility - Device information - then there should be a screen with IP-Adress, and Firmware version and also Function Level of the devices. you can also send me a PN. 
        br
        Philipp 

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