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JoeMatthews's avatar
JoeMatthews
Copper Contributor
Jul 06, 2020

Issues with Universal Print from 3rd July

Hi, We were running a successful install but last Friday we started getting aborted prints for no apparent reason. We are running the lastest build of the print connector. At the moment, no jobs wi...
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Jul 07, 2020

JoeMatthews - thanks for appreciating Universal Print and being an early adopter.

 

Here are the steps I will recommend you:

  1. Try installing the latest build (not yet released) version of connector - https://aka.ms/ConnectorMSI-Canary
  2. If #1 doesn't work then reach out to Microsoft Support using Azure support portal.

Regards,

Saurabh

Mailmansgotmail04's avatar
Mailmansgotmail04
Copper Contributor
Dec 01, 2020

Saurabh_Bansal 

 

What updates are in the latest build of the connector that you linked? (1.26.7633.377)

 

Is there a reason why it isn't released yet like bugs and such?

 

We are running the "current" latest build 1.14.7564.21701 and we are still having issues with print jobs getting stuck in pending.

 

I already submitted a ticket through Azure and the agent said it was a known issue that will be fixed in the future.

 

Was wondering if this new connector would resolve it but you replied about 5 months ago so I'm wondering if there's a better version that is "not released".

 

Thank you!

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