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Kazzan's avatar
Kazzan
MVP
May 19, 2020

Investigate Stopped State

How to investigate Stopped state of print job? The printer itself says ready for print, print fine from local print server, but not from cloud service.

3 Replies

  • Kazzan's avatar
    Kazzan
    MVP
    May 19, 2020

    Kazzan Maybe the reason is in logs with warning "Required Security Scope does not exist." But the printer is shared, users added, licenses granted. What scope to add and where?

    • Philip_Demaree's avatar
      Philip_Demaree
      Former Employee
      May 19, 2020

      Kazzan Is the error you are referring to in the PrintConnector event log on the Connector? If so, please open a support ticket via your AAD Subscription with Universal Print and we can take a look. 

       

      Phil

      • Kazzan's avatar
        Kazzan
        MVP
        May 19, 2020

        Philip_Demaree Liked to, but Azure portal say: "With your current support plan, you can create requests for billing, subscription management and quota increase. For technical support, upgrade to a paid support plan or explore our free resources.​" if I choose technical support for Cloud Print.

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