Forum Discussion

Former Employee

May 22, 2020

Incompatible printer drivers with Universal Print Connector

Hi all, If you are encountering issues with a particular OEM printer driver on the Windows PC hosting the Connector, please post a comment with the driver name. Possible results due to compat...

Luka Mestrovic

Copper Contributor

Feb 26, 2021

Hi!
We have issues with Sharp MX-3070V & MX-5070N. The connector does not read the possible paper sizes e.g. can see A4, but not A3. Connector is on latest version (1.34.7683.23618). Also OEM Drivers latest PCL6 version.

Any tips?
Thank you in advance!
Luka

Saurabh_Bansal

Microsoft

Feb 26, 2021

Luka Mestrovic Universal Print connector expects drivers to be conformant with Windows Print Schema. If print drivers define standard attributes and values in custom namespace then connector may not be able to translate them. It depends on how the driver is written. For more details checkout - Print options for printers registered via connector | Microsoft Docs.

Having said that, our support team can work with you to help in case anything can be done. Please open a support case via Azure Support portal.