Forum Discussion

Former Employee

May 22, 2020

Incompatible printer drivers with Universal Print Connector

Hi all, If you are encountering issues with a particular OEM printer driver on the Windows PC hosting the Connector, please post a comment with the driver name. Possible results due to compat...

KamiMcleod

Copper Contributor

Nov 19, 2020

Jimmy_Wu

We are seeing issues with our clients Xerox Fleets.

The users select colour for their printing, but it always comes out as Black and White, even if the printers "default" inside Universal Print is set for color.

Models:

ApeosPort-IV C4475
ApeosPort-IV C2275
ApeosPort-V C4475
ApeosPort-V C2275
ApeosPort-V C2276
Fuji Xerox VI C2271

Drivers used:

The only "fix" so far is to manually install the real driver on each users machine and change the installed Cloud Printer to use the real driver.

For the 200 seats they have, this is a major IT headache.

Jimmy_Wu

Former Employee

Nov 19, 2020

KamiMcleod, we know that there may be compatibility issues with some printer drivers with the Universal Print connector software since there's a wide variety of driver implementations and customization. If possible, I recommend opening a case with Microsoft Support for further investigate where the compatibility problem may be.

Regards,

Jimmy