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Jimmy_Wu's avatar
Jimmy_Wu
Icon for Microsoft rankMicrosoft
May 22, 2020

Incompatible printer drivers with Universal Print Connector

Hi all,   If you are encountering issues with a particular OEM printer driver on the Windows PC hosting the Connector, please post a comment with the driver name. Possible results due to compat...
KamiMcleod's avatar
KamiMcleod
Copper Contributor
Nov 19, 2020

Jimmy_Wu 

We are seeing issues with our clients Xerox Fleets.

The users select colour for their printing, but it always comes out as Black and White, even if the printers "default" inside Universal Print is set for color.

 

Models:

ApeosPort-IV C4475
ApeosPort-IV C2275
ApeosPort-V C4475
ApeosPort-V C2275
ApeosPort-V C2276
Fuji Xerox VI C2271

 

Drivers used:

 

The only "fix" so far is to manually install the real driver on each users machine and change the installed Cloud Printer to use the real driver.

For the 200 seats they have, this is a major IT headache.

  • Jimmy_Wu's avatar
    Jimmy_Wu
    Icon for Microsoft rankMicrosoft
    Nov 19, 2020

    KamiMcleod, we know that there may be compatibility issues with some printer drivers with the Universal Print connector software since there's a wide variety of driver implementations and customization.  If possible, I recommend opening a case with Microsoft Support for further investigate where the compatibility problem may be.

     

    Regards,

    Jimmy

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