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Jimmy_Wu's avatar
Jimmy_Wu
Former Employee
May 22, 2020

Incompatible printer drivers with Universal Print Connector

Hi all,   If you are encountering issues with a particular OEM printer driver on the Windows PC hosting the Connector, please post a comment with the driver name. Possible results due to compat...
Stephan Swinford's avatar
Stephan Swinford
Iron Contributor
Sep 03, 2020

I'm having problems with the Xerox Global Print Driver PS v.5.733.11, however only with one printer, the Versalink C405. Universal Print is showing it as a Phaser with only grayscale and single-side capabilities, when it is a color, duplex printer. The Xerox C70 copiers that we have also deployed with Universal Print, however, appear to have most of the expected features, even though it's the same driver.

Stephan Swinford's avatar
Stephan Swinford
Iron Contributor
Sep 04, 2020

I managed to fix the problem by manually updating the Print Connector to version 1.10.7541.40729. Now the Versalink printer is showing the correct feature set.

 

Even though the previous version I had installed (1.4 I think) had the "auto update" option enabled, it was not updating and the error log was filled with messages about the update being "blocked". For those who are wanting to manually update their connectors as well, you need to stop the "Print Connector" service, otherwise the installer will fail.

  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Sep 08, 2020

    Stephan Swinford thanks for the feedback! Latest version has not been scheduled for auto-update yet - that's why you had to manually update it. We will be publishing the latest update via auto-update soon.

     

    Thanks,

    Saurabh

     

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