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Jimmy_Wu's avatar
Jimmy_Wu
Icon for Microsoft rankMicrosoft
May 22, 2020

Incompatible printer drivers with Universal Print Connector

Hi all,   If you are encountering issues with a particular OEM printer driver on the Windows PC hosting the Connector, please post a comment with the driver name. Possible results due to compat...
JoeMatthews's avatar
JoeMatthews
Copper Contributor
Aug 03, 2020

Jimmy_Wu 

Hi,

I have been trying to print to A3 with some of our larger sharp machines but I am limited to A4 or Letter with the provided Sharp drivers. 

The screenshot below with the entries highlighted are the drivers I have had this limitation with. In addition, I was only able to get stapling to work if I use the 6070v driver.

Lexmark seem to have a much better driver as all of the features are available!

 

  • Jimmy_Wu's avatar
    Jimmy_Wu
    Icon for Microsoft rankMicrosoft
    Aug 05, 2020

    JoeMatthews, thanks for reporting this issue.  Are you using the latest version (v1.0) of the Connector software (https://aka.ms/ConnectorMSI)?  If so, please open a support case so we can better work with you to identify the issue.

     

    We've fixed a number of issues and definitely recommend customers to use the most recent Connector for the best experience.

     

    • JoeMatthews's avatar
      JoeMatthews
      Copper Contributor
      Aug 05, 2020

      Many thanks Jimmy_Wu yes we are.

      We will raise a ticket.

       

      Joe

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