Forum Discussion

john_wang's avatar
john_wang
Copper Contributor
Jul 10, 2020

error AADSTS50020

I can't use Universal Print connector.I get an error every time I use it, the error code is AADSTS50020："User account '*********' from identity 'live.com' does not exist in tenant 'Microsoft Services...
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Jul 14, 2020

john_wang - if you are logging in as Azure AD tenant admin (not MSA) and still facing issue, please reach out to Microsoft Support via Azure Support portal.

Ocotillo's avatar
Ocotillo
Copper Contributor
Apr 03, 2021

Saurabh_Bansal 

 

I am getting this same error. I selected the "+ Add a new printer or scanner" from the Printers and Scanners Settings page. It asks me to login using a now defunct business email address. I put my current email address which is a Microsoft Live ID, authenticate successfully and then get this error.

 

The email address is a personal  Outlook 365 email address. I have no access to Azure. I do have an active personal subscription to Office 365. I don't understand why I need some sort of Azure authentication to install a new printer using the Universal Print Driver.

 

How to get this to work, or work around it?

 

Thanks,
Ted

  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Apr 10, 2021
    Universal Print is a feature for schools and other organizations. In its current form it cannot be used for personal use. In other words you need to have organizational accounts with licenses for Microsoft 365 or Universal Print standalone.

    Thanks
    Saurabh