Forum Discussion
Develop Ineo+ 258 - Size/Media Error when using Universal Print
Hi
We have setup Universal Print connector on Server 2016 and added our Develop printer. Whenever we print directly from the Server it works fine but printing via Universal Print always generates a Size/Media error on the machine.
Tried both with and without Document conversion but no difference.
The driver is Generic 36C-9SeriesPCL and is actually a Konica one I think since Develops are rebadged Konica Minolta machines.
Print Model: Develop Ineo+ 258
Driver: Generic 36C-9SeriesPCL
Universal Print Connector: 1.14.7564.21701
Connector OS: Microsoft Windows Server 2016 Standard | 10.0.14393
Client OS: Windows 10 Pro 1909 | 18363.1198
Any advise appreciated as not sure what else to try atm.
What media size is present in the printer? A4 or letter?
I have similar issues with Canon printers, they have A4 & A3 paper. On the server with print connector the media sizes are detected by the printer driver, so they are set correctly to A4/A3.
When registering the printer the media size in UP is set to letter, I have to change it to A4. Then when printer is mapped, on the client it is still set to letter, I have to change it to A4/A3 per drawer.
Then I can print correctly.. I do not have this issue with HP universal driver or Lexmark universal driver. Even though they still are set to letter on both UP and the client, A4 prints correctly on the printer..
What media size is present in the printer? A4 or letter?
I have similar issues with Canon printers, they have A4 & A3 paper. On the server with print connector the media sizes are detected by the printer driver, so they are set correctly to A4/A3.
When registering the printer the media size in UP is set to letter, I have to change it to A4. Then when printer is mapped, on the client it is still set to letter, I have to change it to A4/A3 per drawer.
Then I can print correctly.. I do not have this issue with HP universal driver or Lexmark universal driver. Even though they still are set to letter on both UP and the client, A4 prints correctly on the printer..
- Thanks!
I think I'm experiencing the same thing. A4 but it was defaulting to Letter.
I changed it in UP and then locally on the machine as well and then it works. I tried removing on the local client and re-adding after changing in the UP portal but still the same until I manually set it under Printer Preferences -> Advanced.
