Forum Discussion
Configuration Policy error
We are deploying a Universal Print printer by a Configuration Policy in Intune. We see a lot of errors, with the error type "1" and Error Code "-2138701812". What does this errormessage mean?
Saurabh_Bansal
Microsoft
MicrosoftLauraArrizza - can you help with this?
LauraArrizzaMicrosoft
MicrosoftI suspect that this is due to the Windows 10 client not having the latest updates installed that include support for the Intune settings. Can you check that you have the correct version support?
I am also seeing this issue in about 10% of my devices. I see most are on 10.0.22621.1848. Is there a specific KB that needs to be installed?
- Jimmy_Wu
abraxid, please explain a bit more about the issue you are hitting.
Are all the printers failing to install on the select devices? Or, are only some of the printers failing to install on the select devices? If only some of the printers are failing to install, how many printers are set in the configuration policy?
sindrew, the configuration policy can be pushed to
- Windows 11
- Windows 10 21H2 with July 2022 update and later
If you are continuing to see issues, I recommend opening a support ticket with Microsoft support.
- I have 4 printers assigned to different groups of users (based on location). I assigned the configuration profiles in intune.
Settings status:
Cloud Device ID (User) Succeeded
Install (User) Error -2138701812
Printer Shared Name (User) Succeeded
Group 1) 1/9 failed.
Group 2) 43/432 failed.
Group 3) 1/10 failed.
Group 4) 43/519 failed.
LauraArrizza and Saurabh_Bansal Thanks for helping!
Can you please specify the build / version number that the Windows 10 clients must have, in order to support the Intune settings?
