Forum Discussion
AndersGreen
Apr 06, 2020Copper Contributor
Changing printer settings and local language
Bug report I guess. Changing size top A4 and save generates this: Setting a share name with ÅÄÖ (Swedish) works in the portal but on the Win10 client it shows wrong: This shou...
- Apr 14, 2020
René LaasSorry to hear you're having problems contacting support. Have you made sure that you're logging into an administrative account in the tenant that your support contract is associated with?
The good news is that we've verified that both of the issues Anders reported are bugs and we're working on fixing them. You should see the Portal issue go away soon!
Braeden_Petruk_MSFT
Microsoft
Apr 06, 2020AndersGreen Thanks for trying out Universal Print and sharing your feedback!
The best way for us to track these bugs and get them resolved for you is via Microsoft Support. Please file two separate tickets for your issues and we'll work to get them resolved as quickly as possible.
Be sure to let us know if you have any issues filing a support ticket.
René Laas
Apr 14, 2020Copper Contributor
Braeden_Petruk_MSFT i've the same problem, but when i want to create a support case i get the message that i don't have any support contract. but i know we've a support contract.
- Saurabh_BansalApr 14, 2020
Microsoft
René Laas - regarding Support case, where did you try creating one? Was it through Azure Support, Windows Business Support or Services Hub? As Braeden_Petruk_MSFT mentioned, have you tried filing a case being the tenant admin?
- René LaasApr 15, 2020Copper Contributor
Saurabh_Bansal and Braeden_Petruk_MSFT i was creating a support case in the Support for Business page.
I will try if it is possible is Azure Support.But for now i'm fine with the reaction of Braeden_Petruk_MSFT about that the bugfix is coming soon.
Thank you both for the reaction!
- Braeden_Petruk_MSFTApr 14, 2020
Microsoft
René LaasSorry to hear you're having problems contacting support. Have you made sure that you're logging into an administrative account in the tenant that your support contract is associated with?
The good news is that we've verified that both of the issues Anders reported are bugs and we're working on fixing them. You should see the Portal issue go away soon!