Forum Discussion

Copper Contributor

Apr 22, 2020

Can't register printers - Error 500 "Internal Server Error"

All members have been assigned a license as well as printer admin roles have been assigned. The connector was installed on an Azure AD joined notebook running Windows 10 Enterprise 1909. T...

Saurabh_Bansal

Microsoft

Apr 22, 2020

AleshaP thanks for filing the feedback. This issue requires us to look at logs. For best response, can you file a support request?

Support request can be created using one of the following (based on your Support plan with Microsoft):

bbernicky
Brass Contributor
May 22, 2021
What was the solution to this issue? I have the same issue now and Azure support is not finding the issue after 2 days so far. Support request ID 2105200040005534
Really need help getting this fixed - it really seems its on the Azure side - maybe a reset of the server is needed setup my Universal Print again?
- Philip_Demaree
  Former Employee
  May 25, 2021
  bbernicky I contacted the engineer handling your case. Please gather a browser trace of the issue and upload the .har file to the case. We will have the team take a look at why you are getting this error.
  
  https://docs.microsoft.com/en-us/universal-print/fundamentals/universal-print-troubleshooting-support-howto#running-a-browser-trace
  
  Phil
  - bbernicky
    Brass Contributor
    May 25, 2021
    Philip thanks for plugging in! I just did the browser trace and uploaded to the case.