Forum Discussion

Christian-busitec's avatar
Christian-busitec
Copper Contributor
Jul 03, 2023
Solved

Canon Universal Print App in AAD

Hi,

 

We bought a Canon i sensys mf752cdw printer and want to use universal print.

We took part in the universal print preview.

When we use our AAD app id to register the printer, it is registered, but there is no communication, last contact is empty.

 

Is this due to the universal app preview app in our tenant? How do we get the app updated to the release version?

How to install the app in another tenant? There is no manual from Canon or Microsoft how to do that.

 

Thanks.

  • Canon_UP_Team's avatar
    Canon_UP_Team
    Sep 12, 2023

    Christian-busitec    Thank you so much for providing the screen shot. Now we understand what is going on. Please enter the following value: 

     

    f9fc375c-c7ba-4e5c-b213-23affd792cc1

     

     

10 Replies

Sort By
  • Canon_UP_Team's avatar
    Canon_UP_Team
    Copper Contributor
    Aug 09, 2023

    Christian-busitec ,  

    Looking at your description, it might be a problem of the universal print preview program rather than the printer.

     

    Saurabh_Bansal ,
    it would be great if you would provide some advice. 

     

    If it is a printer problem, please contact a dealer or Canon support at your local residence. The following link might be helpful:

    https://www.canon-europe.com/support/business/contact-support/ 

    Canon would love to help you solve the problem. 

     

     

     

     

    • Saurabh_Bansal's avatar
      Saurabh_Bansal
      Icon for Microsoft rankMicrosoft
      Aug 11, 2023

      Christian-busitec - You mention that you had Universal Print preview. Preview would have expired most likely by now. If you want to continue using Universal Print, the tenant and the admin registering the printer needs to have one of the valid Universal Print licenses - check https://aka.ms/UPLicense.

       

      If you can confirm that admin has a valid Universal Print license and still having issues, then I recommend the path suggested by Canon team as registration app on the printer is owned by them and they will have to start the investigation.

       

      Thanks

      Saurabh

      • Christian-busitec's avatar
        Christian-busitec
        Copper Contributor
        Aug 14, 2023

        Saurabh_Bansal Canon_UP_Team 
        Our admin users are our normal users with PIM and are fully licensed. It seems that noboody can answer these questions:

        1. How to create the Universal Print App for Canon Printers in a MS365 tenant?
        2. Do we need this app or is Canon hosting it, like Lexmark (you do not have to add an app ID on a Lexmark device). If Canon is hosting it, what is the app id you must enter on the printer?

        We contacted the Canon Support, but they do not know it either.

        Are we the first company in the world trying to use universal print with a Canon printer?
        To rule out problems with our tenant, I already tried other tenants, same problem.

Resources