Forum Discussion
Cannot see Universal Print Queue Jobs from QR Code to M365 App on iOS
Hi, I have a Universal Print Printer setup to use QR Code Release and I have the QR Code on the printer. If I print Jobs from Windows in two different desktops I can see the queue reflects the jobs ...
Saurabh_Bansal
Microsoft
Microsoftwillparker - few things:
- Universal Print printers cannot be used for printing on iOS yet. You can print from iOS to Universal Print only by using OneDrive for Business in a browser (even app is not supported yet)
- For Secure Release using iOS and Microsoft 365 app, have you checked what user login is user signed-in with? If you have multiple accounts then the logged in account on the app may be different from the account you sent the job.
I also recommend referencing the documentation here - https://aka.ms/UPQRCodeSecureReleaseDocs
Thanks
Saurabh
- Thanks for the reply Saurabh. I was very careful to ensure I was using the correct M365 App Account, though I do have several.
Would I expect to see other jobs in the release queue in M365 after scanning the QR, if those jobs had been sent from the same signed-in user on a Windows Desktop?
For example, print Test Page to the UP in Windows 11, then scan QR on printer with the M365 App on my iOS Device - should I expect to see the Test Page able to be released?
I will continue to peruse the documentation, thank you for the link.
Will- Saurabh_BansalAny job sent to the Secure Release printer from anywhere will be in the queue. If the corresponding user scans the QR code on their phone and login with the corresponding account then they will see the print job(s) for releasing.
Can you go to the Universal Print admin portal and under the corresponding printer look at the jobs? For the given user do jobs show-up on the portal? Please tally the account on portal with logged in account on Microsoft 365 app.
