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Weatherlights's avatar
Weatherlights
Copper Contributor
Apr 15, 2020

Can not add members to the printer and sharing keeps failing

Well I onboarded a printer yesterday and adding members and sharing the printer worked quite well.   However today I onboarded another printer and somehow adding members is grayed out and if I try ...
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Jan_E950's avatar
Jan_E950
Brass Contributor
Apr 18, 2020

Weatherlights Hi I am experiencing the same issue with one printer, I have added and shared several printer both before and after the printer with the issue. I have also tried to unregister the printer but this ends up in a page showing "We can't reach the service at the moment. Please try again later." Tried for three days now.

 

  • Saurabh_Bansal's avatar
    Saurabh_Bansal
    Icon for Microsoft rankMicrosoft
    Apr 21, 2020

    Jan_E950 / Weatherlights we found a related issue in our setup and wanted to check if it may be a same problem on your end.

     

    Do you have any other printer shared already with the same name? 

     

    Universal Printer requires the share names to be unique. Can you try using a different name and see if it works?

    • Jan_E950's avatar
      Jan_E950
      Brass Contributor
      Apr 21, 2020

      Saurabh_Bansal Hi, we had the same printer shared on another connector, and I removed share, and unregistered the printer, installed it on another connector, registered the printer on the new connector, now we cannot share the printer (also tried different share names), I was also thinking that I could unregister the printer and register it with a new name, but I am not able to unregister the printer as described in the earlier post.

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