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All printers printing slow.
As seen above many print jobs are taking +30 seconds regularly to print. Printer acknowledgement time is oddly high in this case but among other printers (we have +50 using universal print, ...
- All,
After much back-and-forth between MS and Kyocera I can confirm this painful issue has been solved.... it was indeed a firmware issue on Kyocera side. The printer was not able to communicate with the queue during sleep mode.
Not fixed yet in official firmware but will be soon I hope. I got an onofficial one...
Kr
Christiaan
Hi,
This is Kevin from Kyocera Document Solutions Development America.
We are currently investigating this issue.
We will provide an update regarding this issue after ongoing investigation, and will also provide an update on how to contact the correct communication channel with Kyocera support soon.
Regards,
Kevin
Hi Kevin, thanks for taking the time to reply. I eagerly await your response. I did contact Kyocera in the Netherlands and they have registered my question under 12330130. No response yet though.
regards,
Christiaan
regards,
Christiaan
- All,
After much back-and-forth between MS and Kyocera I can confirm this painful issue has been solved.... it was indeed a firmware issue on Kyocera side. The printer was not able to communicate with the queue during sleep mode.
Not fixed yet in official firmware but will be soon I hope. I got an onofficial one...
Kr
ChristiaanHi,
If you ever reading this.. I'm curious what your (on)official solution was as we currently face the same issue.
Kr