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RickRusso's avatar
RickRusso
Copper Contributor
Oct 22, 2019

Microsoft ToDo

I am trying to use the Microsoft ToDo app. When I launch it, the Splash Screen flashes but the application will not open. I am able to use it on my phone just not on my laptop. I have uninstalled and re-installed the application and nothing seems to work. Any ideas would be appreciated.

8 Replies

  • Abigail05's avatar
    Abigail05
    Brass Contributor
    May 27, 2020

    Hi RickRusso 

    If the application keeps crashing, you can try uninstalling it and then install it again. A further step could be testing the application on a similar device as yours. Although, Microsoft tracks and records application crashes automatically. But you can still report errors and different situations to Microsoft and improve the application experience for yourself and other users.

  • Tobi_H's avatar
    Tobi_H
    Copper Contributor
    May 27, 2020

    RickRusso 

     

    Habe das gleiche Problem. Deinstallation und erneute Installation der To-Do App hilft nicht.

  • Goolawnz's avatar
    Goolawnz
    Copper Contributor
    May 27, 2020

    RickRusso 

     

    Same issue here. Started about the same time and similar white screen. I've tried uninstalling, resetting, clearing log-in credentials etc. Not sure why I can't get it to work. 

     

    • Sri_Learning's avatar
      Sri_Learning
      Copper Contributor
      May 27, 2020
      This issue seems to have been resolved now... I uninstalled and reinstalled the app and it works fine now... Do check your side too...
      • Goolawnz's avatar
        Goolawnz
        Copper Contributor
        May 27, 2020

        Sri_Learning 

         

        I just uninstalled and re-installed and it worked! Not sure what changed, but thank you! 

         

  • tripp d.'s avatar
    tripp d.
    Copper Contributor
    May 23, 2020

    RickRusso 

     

    I'm also having an issue with the app not running that started right after an update on May 21. I think this update broke things.

     

    I get the following error: "Could not open Microsoft To Do: Oh no! It looks like we're unable to open Microsoft To Do at the moment."

     

     

  • gpmichal's avatar
    gpmichal
    Copper Contributor
    May 20, 2020

    RickRusso I'm having the same issue.  It was working fine on my laptop but not now.  I'm using IE and have cleared the browsing history and cookies.  I right-clicked on the icon and clicked reset.  I uninstalled and reinstalled.  After clicking Reset, it prompts you to choose an account to logon with.  Afterwards, the logon screen just spins.  If I start the app normally, I just see a white screen.

    • Sri_Learning's avatar
      Sri_Learning
      Copper Contributor
      May 22, 2020

      gpmichal I am facing the same challenge as well. I have read through the description in the app on the Microsoft store and it reads “we have added support for windows information protection for enterprise work accounts” this could be a potential problem why we are all unable to access the app.

      Raised this with our internal IT team too... Hopeful to see an alternative to login to this beautiful app back on windows..

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